Shop Pay Installment FAQ
Describe how Shop Pay Installments works
Add information to your online store about how Shop Pay Installments works. Where applicable, use the correct Shop Pay logo.
How it works
- Add items to your cart (or shopping bag).
- Check out with Shop Pay.
- Choose the option to pay in installments.
Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Shop Pay based on the payment plan you chose. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
You can add the buy now, pay later with Shop Pay messaging in your online store banner, and the following subheadline:
When you choose Shop Pay at checkout, you can split your purchase into flexible installment payments.*
Quick approval, flexible payments, no late fees
You can create icons for quick approval, flexible payments and no late fees, and use the approved text.
Add an FAQ for your customers
If you add an FAQ section related to Shop Pay Installments, then you can include the following questions and answers.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment.
- Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.
If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.
Have more questions?
- For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.
- For questions about Shop Pay or the Shop App, visit https://help.shop.app.