Refund policy

RETURNS/CANCELLATION

Order cancellations prior to items being shipped may be subject to a 5% cancellations fee and may be subject to an additional 20% restocking fee. Cancellations/Returns for items that have shipped will not be accepted.  

DISCLAIMER: Our store is purchasing these items from our distributor in good faith that you, the customer will maintain your agreement of purchase. Please be aware, before you decide to purchase your items, that you are accepting the price/arrival time and that the sale is FINAL. Cancellation of any orders may result in the suspension of future purchases. From our position, understand that if a cancellation of a preorder item is made, after our orders have been placed with our distributor, then we are left with a product at our expense which is unacceptable. There are no exceptions to this rule.

DAMAGES:  In the case of damaged items/errors, please contact us at info@sanctumcomics.com within 48 hours of receiving your shipment.  

PRINTING ERRORS:  Minor spine ticks, color rub and bindery tears are not considered to be damages.  Many thick books will have more noticeable bindery tearing due to the manufacturing process.  We strive to pull the best books for our preorders so please understand that a realistic expectation of quality should be had.  

ORDERS/PREORDERS
Items will be shipped within 3-14 business days after arriving at our facility. Orders will begin ship when the last item in your order has arrived at our facility. If you have preorder items in your order, the order will not ship until the last item has arrived at our facility.

Please order items separately, or email us in regards to shipping requests/adding insurance.

All comics will be bagged and boarded. Comics will be shipped in a Gemini mailer. Bulk orders will be shipped in a box.

*****The images shown are stock images from the publisher. Release date and cover images are subject to change by the publisher at anytime.*****